Last Updated: December 2025
This Privacy Policy explains how We Talk Moroccan processes, collects, stores and protects personal data when users access https://converto.email or use any related services, including our CRM platform, client dashboard, project management tools and communication channels.
By using our website or submitting personal information, you agree to the practices described in this policy.
1. Data Controller
We Talk Moroccan
Maarif, Casablanca, Morocco
Email: contact@wetalkmoroccan.com
Website: https://converto.email
We act as the Data Controller for all personal data processed through our website and CRM.
2. Personal Data We Collect
We collect and process the following categories of data:
2.1 Information Provided Directly by You
- Full name
- Email address
- Phone number
- Company name and professional position
- Project information and service requests
- Billing or invoicing details
- Login credentials for your CRM dashboard (username and password created by you)
2.2 Data Collected Automatically
- IP address
- Browser type and device information
- Pages visited, session duration and interaction logs
- Cookies and tracking data (see our Cookie Policy)
2.3 Client Account Access Information
When required for service delivery, clients may provide access credentials to platforms such as:
- Facebook, Instagram, TikTok
- Meta Business Manager
- Google Accounts and Google Ads
- Other third party marketing tools
These credentials are only requested when absolutely necessary and are handled according to our Security Policy.
3. Purposes of Data Processing
We process personal data for the following purposes:
- Managing inquiries, quotes and consultations
- Delivering digital services, project management and client communication
- Providing access to the CRM dashboard and tracking tools
- Executing social media management and advertising services
- Creating invoices, contracts and financial documentation
- Improving site functionality, analytics and user experience
- Ensuring platform security, fraud prevention and access control
- Meeting legal and regulatory obligations
4. Legal Basis for Processing (GDPR)
We process personal data based on the following legal grounds:
- Performance of a contract: Project execution, CRM access and billing
- Legitimate interest: Improving services, maintaining security
- Consent: Analytics, cookies, newsletter and optional marketing
- Legal obligation: Tax documentation and regulatory compliance
5. How We Store and Protect Your Data
We take all necessary technical and organizational measures to protect your data, including:
- Encrypted SSL connection for all website and CRM sessions
- Restricted internal access limited strictly to authorized personnel
- Secure password policies and multi-layer access controls
- Server monitoring, firewall protection and regular security audits
- No external storage of client-provided platform credentials
- Regular backups stored in secure, encrypted environments
Detailed security practices are outlined in our Security Policy.
6. Data Sharing and Third Parties
We do not sell or rent personal data.
We may share data only with trusted third parties when required:
- Hosting providers
- Payment processors
- Email and CRM service infrastructure
- Legal or governmental authorities when required by law
All third parties operate under strict confidentiality and data protection obligations.
7. International Data Transfers
Some service providers may operate outside Morocco.
Whenever international transfers occur, we ensure compliance with GDPR-equivalent safeguards and contractual protections.
8. Data Retention
We retain personal data only as long as necessary:
- Active projects: for the duration of the contract
- CRM access: until the account is closed
- Analytics and cookies: according to cookie expiration periods
- Legal and financial documents: up to 5 years or as required by Moroccan law
Client-provided passwords or platform access permissions are never stored beyond the period of use.
9. Your Rights
Under GDPR and Moroccan law, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Request restriction of processing
- Request data portability
- Object to certain types of processing
Requests can be made at: contact@wetalkmoroccan.com
10. CRM Dashboard and User Accounts
Clients using the CRM platform have full access to their:
- Project timeline
- Tasks and deliverables
- Payment status
- Support tickets
- Shared files and documentation
Clients may request account deletion at any time.
Passwords chosen by clients are stored using secure cryptographic hashing.
11. Children’s Privacy
Our services are not intended for children under 16.
We do not knowingly collect data from minors.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.
13. Contact
For any questions or data requests, contact us at:
contact@wetalkmoroccan.com